J10ce's Privacy Policy – Your data is safe with us

When you use j10ce's website and services, certain personal information is shared with us. This privacy policy clearly explains what data we collect, why we use it, how long we retain it, and how we keep it secure.

By using j10ce's services, you agree to this Privacy Policy. If you do not agree, please discontinue use of our services and submit a request to close your account.

This policy was last January 2026updated. When changes are made, the update date on this page will be revised, and registered users will be notified by email for any significant changes.

J10ce only collects information that is genuinely necessary to provide its services. Collecting data beyond what is needed goes against our policy.

2.1 Information You Provide at Registration

• Identity: Full name, date of birth, gender
• Contact: Email address, mobile number
• Address: Division, district, and detailed address
• Identity: National ID number (for KYC verification)

2.2 Information collected automatically during use

• Technical: IP address, browser type, operating system
• Usage: Pages visited, time spent, and traffic source
• Device: Device identity, screen resolution, location (city level)
• Transactional: Bet history, deposit, and withdrawal details

2.3 KYC Verification Data

For large withdrawals or fraud prevention purposes, j10ce may request a photo ID and a selfie. This information is used solely for verification and is never shared with third parties.

J10ce uses your data for specific, defined purposes only. Your information is never used for unrelated purposes.

3.1 Primary Use

• Account creation, management & identity verification
• Providing betting services and processing transactions
• Providing customer support and technical assistance
• Payment verification & fraud prevention

3.2 Service Improvement & Analytics

• Identifying platform bugs and troubleshooting issues
• Personalising the experience based on member preferences
• Analysing usage patterns to develop new features
• Monitoring Responsible Betting Behaviour

3.3 Communication

• Sending transaction confirmations and receipts
• Security alerts and account updates
• Promotional offers (with your consent)
• Policy Change Notification

J10ce does not sell your data. Information may be shared only in the following limited circumstances:

4.1 Payment Processors

Information necessary to process transactions via bKash, Nagad, Rocket, or bank is shared with the relevant payment processors. These processors follow their own security standards and use data solely for transaction purposes.

4.2 Regulatory Authorities

Data may be disclosed in compliance with legal obligations or upon request by a licensing authority. This forms part of j10ce's legal responsibilities.

4.3 Technical Service Providers

Limited data may be shared with cloud hosting providers, analytics tools, or cybersecurity partners. All such parties operate under strict confidentiality agreements.

J10ce uses multiple layers of security measures to keep your data protected.

5.1 Technical Security

• SSL/TLS 256-bit encryption: Across all data transmissions
• At-Rest Encryption: Data stored on servers is also encrypted
• Firewall: Advanced firewall system to prevent unauthorised access
• Two-step verification: Additional OTP protection at login
• Session control: Automatic logout after a period of inactivity

5.2 Administrative Security

• Only designated staff have access to sensitive information
• Regular Security Training & Audits
• Staff access logs are maintained

5.3 Data Breach Management

In the event of a data breach, j10ce immediately launches an investigation and notifies affected members Within 72 hours Sends notifications with transparent information about the nature of the breach, its impact, and the remedial steps being taken.

J10ce does not retain data longer than necessary. The table below outlines the retention period for each type of information:

Once the retention period expires, data is securely deleted or anonymised. Data retained for legal purposes is stored in a restricted environment and is not actively processed.

J10ce follows international data protection standards. Your rights include:

• Right to know: You can find out exactly what information j10ce holds about you
• Right to Rectification: You can request corrections to inaccurate information
• Right to erasure: You may request deletion of your data, provided there is no legal reason to retain it
• Right to Restrict Processing: You can request that your data no longer be used for specific purposes
• Right to Portability: You can receive a digital copy of your data
• Right to Object: You can opt out of marketing communications
• Right to withdraw consent: You may withdraw your consent at any time

To exercise your rights support@j10ce.bet. j10ce will respond within 30 business days.

J10ce uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device.

8.1 Types of Cookies

Types of cookies we use:

J10ce strictly prohibits providing services to anyone under the age of 18. No personal data from minors is knowingly collected.

Date of birth is verified at registration. Age is further confirmed through ID document checks during the KYC process.

For any privacy-related questions, concerns, or requests, please use the contact details below:

• Email: privacy@j10ce.bet (for privacy-related requests)
• General Support: support@j10ce.bet
• Live Chat: Active on the website 24/7

J10ce Responses to Privacy Requests Within 30 business days required to respond. If a matter is complex and requires more time, you will be notified in advance.

For more information, visit our FAQ & Terms & Conditions View page.